TrueValue REWARDS Privacy and Security Policy

The "TRUE VALUE REWARDS" application is administered by GLOBAL RETAIL CO.


The TRUE VALUE REWARDS application respects the privacy of its customers and users and understands their concerns about the way their personal information is being handled and shared.


Global Retail Co. value the trust of our customers’ trust and we consistently work to protect the privacy of their data (individuals and corporates) using full encryption to secure the transmitted data.


Therefore, we explain in the terms of this privacy policy the information that we collect and its purpose, as well as the instances where disclosure of some data may occur. It should be noted that, according to this agreement, the customer, and the user agree to our retention of their registration information and do not have any objection to us using this data for the purpose of improving the service and facilitating transactions. This may involve standardized disclosure of information to third parties who may process this information on our behalf, among other cases.


Information About Individuals


Means of communication are collected to facilitate communication, the creation, and confirmation of membership and subscriptions, including, but not limited to, phone numbers and email addresses.


We also collect demographic information, such as gender, age, and country, to generate accurate statistics for our users, customize appropriate offers, and provide services based on their interests and preferences.


Additionally, we focus on the actions you perform in the application, such as the number of reports, transactions you have made, reviews on sellers and merchants, as well as the offers you liked or evaluated. This is done with the aim of improving and customizing the user experience each time you visit us.


Information About Corporates


Means of communication are collected to facilitate communication, the creation, and confirmation of membership and subscriptions, including but not limited to phone numbers and email addresses. This is done to find the most suitable offers, ensure the completion of transactions, and facilitate communication between the company and potential customers, making services easily accessible.

How We Use your Information


  • Conducting market research, including statistical analysis, to understand user behaviour, presenting it to third parties to implement certain services on our behalf.


  • Enabling us to meet commitments.


  • Meeting customers' and users' requirements based on their interests and updating them about all products and goods they may be interested in, as well as reaching the best communication strategy for them, including emails.


Therefore, it is important for them to log out as soon as they finish using the application and to close the browser window if it's via a public or shared computer to ensure the safety of all their personal information. They are responsible for all transactions that happen.


Information Disclosure


We undertake not to disclose any data to any third parties, except for the purpose of facilitating transactions and only in cases where we believe that it is necessary to disclose. This should be within the range permitted by law.


Here are the instances that we may disclose your data:


  • Enabling third parties handling the data to send newsletters to customers about specifications, products, services, and special offers.


  • Disclosing necessary information to third parties responsible for completing customer transactions during buying and selling transactions.


  • Enabling third parties demonstrating seriousness in acquiring or merging with the application to facilitate the completion of the business or enhance services.


  • Updating customers and users about our details, services, and services offered by other companies collaborating with us, and accessing the best marketing mechanism for them based on their communications with us.


  • Disclosing information about customers and users in cases where we are required by law to do so, in order to comply with applicable laws, treaties, and prevailing provisions.


  • Disclosing information necessary to ensure our safety, protect our interests, and preserve our intellectual and property rights, as well as all our rights.


Without the aforementioned, we pledge not to disclose any information about customers and users, confirming our commitment to protecting their privacy, except in cases where we believe in good faith in the necessity to disclose the information. For example, but not limited to, reporting suspicious activity, preventing a problem or loss, preventing, and stopping any moral or material harm. It should be noted that any legally required information is only formally and legally executed in implementation of the law and judicial rulings or any memoranda about our rights or the rights of third parties associated with us and their branches.


Please note that the privacy policies of some of the software we use, such as Google software and others, may collect some of your data without us having control over it.


Acceptance and Cancellation


Acceptance or cancellation of requests for any offers or services provided by companies is determined based on the policies of the service provider, without any connection to us. This is except for offers or privileges that the application provides. If any of the companies providing services or offers stops or cancels the subscription or membership in the application, it does not result in the application bearing any responsibility or commitment.


Disclaimer and Limitation of Liability


The “TRUE VALUE REWARDS” application and everything associated with it do not take responsibility for any content seen or accessed through the application. We don't guarantee, explicitly or implicitly, any content created by users, whether individuals or companies, or the accuracy and reliability of the content, whether for offers or services. It's important to note that the content may not reflect the opinions or policies of the application.


Offers in the app may include links to other websites, which are sites of companies and individuals providing services. The application isn't responsible for the content, accuracy, or opinions expressed on these external sites. We don't guarantee that we've investigated the accuracy or completeness of this content.


Accepting additional services from companies, as part of programs and sales offers, doesn't imply our approval or endorsement. Users take personal responsibility for accessing these services, and the application doesn't bear any responsibility for the advertisements, services, or promises made by advertisers.


While the application management works to enhance and sustain services, we aren't responsible for any damage if a user can't access the application. GLOBAL RETAIL CO. (True Value) doesn't bear responsibility for errors, omissions, interruptions, deletions, defects, delays, or any technical issues in communication lines, computer systems, servers, or service providers. This includes theft or destruction, unauthorized access, or failure of emails. We partially and totally disclaim any responsibility for loss or damage to the user under any circumstances resulting from using the application or its services, whether online or offline."


Intellectual Property


The intellectual property of the TRUE VALUE REWARDS application belongs to GLOBAL RETAIL CO. (True Value). It is important to note that no other party is authorized to engage with other companies without written authorization from the company. In the event of a dispute between the parties, the courts of the State of Kuwait shall have jurisdiction over the parties involved.


Updating and Upgrading


Please be aware that we are continually updating, modifying, and making changes to the privacy policy and terms and conditions without being obligated to send any notifications about these changes. Therefore, customers and users must periodically review the application, and their acceptance of using our application is a complete acceptance of the applicable policies and terms.